The Equine Dental Surgery Ltd. – TERMS OF BUSINESS
All fees, consumables and drug charges are subject to VAT at the current rate.
Fees levels are determined by the time spent on a case, materials and consumables used. A visit charge (determined by the distance travelled from the practice) is charged unless the visit qualifies for a FREE visit – see practice for further details. Details of our fees are available on request and a detailed invoice is provided for every consultation, procedure or transaction. Estimates can also be provided on request.
Emergency dental visits are subject to additional charges
INVOICES AND STATEMENTS
Routine Dental Visits:
A detailed dental chart and invoice will be provided at the time of the visit. Payment is due at the end of the visit.
Detailed invoices will be provided after each treatment at which time payment is due. Those which have an approved insurance claim or payment plan* will be invoiced at a later date.
*Payment plans by CareFree Credit
METHODS OF PAYMENTS:
Your account may be settled using:
- Credit/Debit card – Switch, Solo, Delta, Mastercard and Visa at the time of treatment
- BACS – Account number: 13972262 Sort Code: 30-15-53. Please use your surname as reference
ESTIMATES OF TREATMENT COSTS:
We will, upon request, be pleased to provide an estimate as to the probable costs of any treatment, but please bear in mind that any estimate given can only be approximate – Advanced dental treatment can be complex.
All routine dental visits are requested to pay on the day of the examinations. Advanced dental care which is not covered by insurance or a payment plan (see above) are requested to pay on the day.
All outstanding accounts over 28 days will automatically be charged at 3% per month. This is calculated on a daily basis starting from the date of the invoice. Please be aware that it is your responsibility to settle your account and then reclaim the fees from your insurance company. Overdue accounts, after due notice to you, will be referred to our Debt Collection Agency or the County Courts if satisfactory repayment arrangements have not been made with ourselves. All costs and fees incurred by the practice in this process will be added to your account.
For horses involved in advanced dental treatment being claimed under an insurance policy, the client is asked to pay the policy excess at the time of the initial consult. The remaining outstanding amount on the claim may be paid by the client, or directly by the insurance company, once the claim has been processed.
Before progressing with any advanced dental treatment we will ask to see proof of insurance and may request a pro-forma claim be made prior to any treatment being performed.
DISPENSING OF MEDICINES:
A written prescription for the dispensing of medicines elsewhere will be provided on request. In all other circumstances, prescriptions will be dispensed by The Equine Dental Surgery Ltd. There is a charge for this service.